WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched. We usually ship 2 - 3 days after orders are placed.
- We will notify you by email when your items have been shipped.
HOW DOES THE FREE SHIPPING WORK?
Free shipping is on select items only. FREE Promotional items do not qualify for free shipping
WHEN WILL I RECEIVE MY ITEM(S)?
For all Free or Standard Shipping orders please allow up to 3 - 6 weeks
For all Standard Shipping + Insurance customers should expect to receive their
item(s) 8-24 business days.
For all Priority Expedited Shipping orders customers should expect to receive their
item(s) in 3 - 5 business days.
Most of our products are unique and can come from all over the world, some are made to order.
Due to the nature of this items might arrive in multiple packages and/or at separate times even though you are only paying one shipping fee per order.
WHERE ARE MY ITEMS COMING FROM?
Although our main offices are located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
We source our inventory from several jewelry designers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that most of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 3-5 weeks for shipping.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated.
(*Note* these are updated shipping times after hiring a new fulfillment service, all order placed prior to Sept 7th, 2016 may take up to 3-6 weeks depending on ship location, per our previously stated ship times).
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
WHY DON'T I SEE MY TRACKING INFO?
It's not uncommon for NO tracking information to show until your package has been scanned in by the US carriers. It might remain "blank" for up to a week after you receive your tracking link.
How are expedited shipping handled?
These items are shipped in 1-3 days excluding weekends. They are sent tracked and expedited quickly to arrive in the time frame stated on the order checkout.